1. Are you using a 3rd party providers platform to manage the FFT surveys, please provide the name?
Civica
2. Actual spend on this contract/framework (and any sub lots), from the start of the contract to the current date, costs per annum.
£20,238.76 per year
3. Start date & Expiry date of contract?
Start date – 2024
Expiry date – 2027
4. Is there an extension clause in the framework(s)/contract(s) and, if so, the duration of the extensions?
No
5. Has a decision been made yet on whether the framework(s)/contract(s) are being either extended or renewed and to what period?
No
6. The pay bands of staff and Whole Time Equivalents directly responsible for the management of the Friends and Family Test.
<5 WTE Band 7; <5 WTE Band 6
7. Please advise on all the methods of collecting feedback used :
(For example, online survey, telephone survey, sms, paper forms).
Surveys
8. Who is the senior officer (outside of procurement) responsible for this contract?
Assistant Director Patient Experience
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