Patient Experience

If you wish to raise a concern or complaint please contact the Customer Relations Team on Freephone 0800 587 2586 or 01254 733700. Alternatively, you can email: complaints@elht.nhs.uk. 

Patient stories are an invaluable way of helping us to understand how the services we deliver impact on you, by putting our staff “in your shoes”.

Research shows that patient stories bring experiences to life and encourage the NHS to focus on the patient as a person rather than a condition or an outcome. By gathering patient and carer narratives we can discover what really matters to them and see first-hand the impact of our actions.

If you would like to share your story then contact a member of the Patient Experience Team on 01254 734471 and we will arrange to meet with you.

E-mail: patientexperience@elht.nhs.uk

Click here to download the Continuing Compassionate Care publication which presents a collection of patient stories – honest, personal accounts of our patients’ experiences and the impact of the kindness and compassion of our staff.

Healthwatch Lancashire

Healthwatch is the public voice on health and social care in Lancashire. Their role is to listen to patients and members of the public and use this information to influence change within the health and social care system.

You can help to improve services by sharing your stories and recent experiences in any hospitals, GP surgeries, dentists, pharmacies, ambulance services or care homes in Lancashire.

It is their role to ensure the views of the people in Lancashire are heard when health and social care services are being planned and provided, and also to signpost residents to information and advice services.

Healthwatch Lancashire is an independent body; they strive to be a powerful public voice to influence, change and improve the quality of local health and social care services.

Find out more by visiting www.healthwatchlancashire.co.uk or call 0300 303 8811.

Healthwatch Blackburn with Darwen

Healthwatch gives people a powerful voice locally and nationally. At a local level, Healthwatch BwD helps local people get the best out of their local health and social care services. Whether it's improving them today, or helping to shape them for tomorrow, Healthwatch BwD is all about local voices being able to influence the delivery and design of local services.

Find out more by visiting https://www.healthwatchblackburnwithdarwen.co.uk/

or Email: info@healthwatchbwd.co.uk or call 01254 480002 

Are you interested in working with East Lancashire Hospitals NHS Trust to help improve the care, experience and services we provide? Can you work effectively with other people?

If the answer is yes, we would love to hear from you. Our Trust is looking to recruit patient representative volunteers to join our Public Participation Panel.

You can be a service user, a carer, relative or from a local voluntary organisation.  We are particularly keen that membership of the panel is representative of the wide range of people we care for and who live in the communities we serve. You would be expected to attend virtual and / or face to face meetings and champion the voice of patients and service users in the planning and development of services.

As a PPP member you will:

• Work with staff to ensure the patient voice is embedded within improvement projects
• Ensure that improvement projects are designed and produced as a team
• Review patient information leaflets produced by the Trust
• Review / inspect services or facilities, in conjunction with staff through initiatives such as quality walk rounds or the Patient Led Assessments of the Care Environment (PLACE), that provide an opportunity to visit wards and departments, meet with people who work at the Trust and engage with patients.

If you are interested in finding out more, please contact the Patient Experience Team:

Email: patientexperience@elht.nhs.uk

Telephone: 01254 734087 / 01254 734471