We are committed to delivering high-quality and efficient services which provide patients, their family and carers with the best possible experience.
Our overarching aim is to ensure that patients, their families and carers receive an experience that not only meets but exceeds their expectations of services at the Trust.
To read more our commitment, please download a copy of the Patient, Carer and Family Experience Strategy 2024-2027 or click on the image below to view.
Please note that this is a downloadable PDF document and may not be in an accessible format.
Feedback
While you are receiving treatment and care through the services provided by ELHT, the staff will make every effort to provide you with an informative, caring and satisfactory service with respectful and safe standards of care.
Listening to and learning from your feedback helps us do this. If you've used one of our services recently we would like to know what you think. You can find out how to do this here.
Martha's Rule
If you are concerned about a noticeable change or deterioration in a patient’s condition, please let us know. If you have already spoken to the ward team or community healthcare team about it and are still concerned, there is a service available that provides support for adult inpatients, their families and their friends.
Find out more on the Call for Concern webpage.
Share your story
Patient stories are an invaluable way of helping us to understand how the services we deliver impact on you, by putting our staff “in your shoes”.
Research shows that patient stories bring experiences to life and encourage the NHS to focus on the patient as a person rather than a condition or an outcome. By gathering patient and carer narratives we can discover what really matters to them and see first-hand the impact of our actions.
If you would like to share your story then contact a member of the Patient Experience Team on patientexperience@elht.nhs.uk or 01254 734471 and we will arrange to meet with you.
If you are wanting to raise your concerns, seek guidance or make a complaint, please email complaints@elht.nhs.uk or phone 01254 733700.
Healthwatch Lancashire
Healthwatch is the public voice on health and social care in Lancashire. Their role is to listen to patients and members of the public and use this information to influence change within the health and social care system.
You can help to improve services by sharing your stories and recent experiences in any hospitals, GP surgeries, dentists, pharmacies, ambulance services or care homes in Lancashire.
It is their role to ensure the views of the people in Lancashire are heard when health and social care services are being planned and provided, and also to signpost residents to information and advice services.
Healthwatch Lancashire is an independent body; they strive to be a powerful public voice to influence, change and improve the quality of local health and social care services.
Find out more by visiting www.healthwatchlancashire.co.uk or call 0300 303 8811.
Healthwatch Blackburn with Darwen
Healthwatch gives people a powerful voice locally and nationally. At a local level, Healthwatch BwD helps local people get the best out of their local health and social care services. Whether it's improving them today, or helping to shape them for tomorrow, Healthwatch BwD is all about local voices being able to influence the delivery and design of local services.
Find out more by visiting https://www.healthwatchblackburnwithdarwen.co.uk/
or Email: info@healthwatchbwd.co.uk or call 01254 480002
What people are saying about us
People can share their experiences of the care we provide by completing the Friends and Family Test - here are some of the comments we have received:
CT Department RBTH - "Very good. I was very nervous due to self isolating the past few weeks and was worried about communication as I am very deaf and lip reading is impossible with mask. However, I felt safe in the hospital and could not have been treated better during my scan."
Gynaecology BGTH - "Amazing staff and kept me feeling safe and secure with what I had to go through. Helped me all the way and always checked I was ok. The same nurses stayed with me through all the times I came into hospital and made sure I knew and understood everything that was going on. Amazing service and amazing staff. I want to say a major thanks to Andrea as she was incredible and I couldnt have done it without her support the whole way."
Integrated Musculoskeletal, Pain and Rheumatology Service at St Peters Centre - "Excellent service. Very professional. Good advice. Helpful handouts re exercises given. Gave me confidence, emotional, physical and mental to succeed through a long journey. Thanks so much."
Emergency Department RBTH - "I was seen quickly and professionally. All the doctors and nurses were very knowledgable and respectful. I arrived for a non-Coronavirus related issue and felt the hospital was being managed very well. Hats off to everyone to helped me and the wider team during this difficult period!"
Radiology Dept Barbara Castle Way - "Nothing could have been done better....the NHS are smashing it. How lucky we are!"