Where should I go?

There are a range of healthcare services available to help you find the right expert care to meet your needs. Choosing the service most appropriate to your symptoms means you get the right treatment in the right place.

NHS 111

If you are feeling unwell but it is not life-threatening then you can call NHS 111 and they will advise you on which service is the most appropriate for you. You can also check your symptoms online: https://111.nhs.uk/

Pharmacy

 

Your Pharmacy will give you advice on most minor illnesses and you can buy over-the-counter remedies to relieve your symptoms. For opening times visit the NHS website.

GP Surgery

 

Your local family doctor (GP) is the main point of contact for you and your family's general health care. Order your repeat prescriptions in good time to ensure you have all your medication if you are away on holiday or there is a bank holiday weekend.

For opening times visit the NHS website.

GP Out of Hours Service

When your regular GP surgery is closed, and you are too ill to wait for it to re-open, you can access help and support from the ‘GP Out of Hours’ service. To contact the ‘GP Out of Hours’ service, phone free on 111.

Minor Injuries Units

 

Our Minor Injuries Units deal with problems such as suspected fractures, cuts, bruises, minor eye problems, burns, scalds, and sprains. If you need advice on the best place to go to treat your illness, call 111.

Open 7 days a week from 8am until 8pm. 

Urgent Treatment Centres

 

Urgent Treatment Centres are for serious conditions such as suspected broken bones or breathing difficulties which need immediate care but are not life threatening.

Please note: Adults and children over 5 attending our Urgent Treatment Centres will now need to complete our online ‘streaming tool’ upon arrival. This aims to reduce waiting times and make sure those who need immediate attention are seen first.

The new system will take patient details via a smart device when they arrive and, depending on their illness or injury, provide a time to come back and be seen.

The idea is that people who need immediate attention get straight in, whilst those who can wait a short time are asked to come back later.

Accidents and Emergencies/999

 

You should call 999 or come to our Emergency Department only if your condition is life threatening

 

How busy is A&E right now?

Our hospitals' Emergency Department (better known as A&E) is a busy place. The live information below gives you an at-a-glance view of how busy each Emergency and Urgent Care Department is. 

Waiting times at emergency departments can change significantly and quickly without warning, and therefore the times given below are not a guarantee of how long you will actually wait.

You will be seen in the emergency department based on your medical condition which is assessed by a member of staff when you first arrive. Please note that patients will be seen in order of priority, not in order of arrival.

Royal Blackburn Hospital Emergency Department

Last updated:

Time waiting to see a clinician

2-4 hours

Patients waiting to see a Doctor/Nurse practitioner

17

Number of patients in department

58

Royal Blackburn Hospital Urgent Care Unit

Last updated:

Time waiting to see a clinician

0-2 hours

Patients waiting to see a Doctor/Nurse practitioner

1

Number of patients in department

18

Burnley General Hospital Urgent Care Unit

Last updated:

Time waiting to see a clinician

2-4 hours

Patients waiting to see a Doctor/Nurse practitioner

17

Number of patients in department

32

Accrington Victoria Minor Injuries Unit

Last updated:

Time waiting to see a clinician

0-2 hours

Patients waiting to see a Doctor/Nurse practitioner

0

Number of patients in department

0

(please refresh the page to view the latest waiting times)

Useful Self-Care documents