Think! What service is best?



Call 999 now if you have any of these symptoms

Call 999 now if you have any of these symptoms

Signs of a heart attack
Chest pain, pressure, heaviness, tightness or squeezing across your chest


Signs of a stroke
Face dropping on one side, can't hold both arms up, difficulty speaking

Tried to end your life
By taking something or harming yourself

Severe difficulty breathing
Not being able to get words out, choking or gasping

Heavy bleeding
Spraying, pouring or enough to make a puddle

Severe injuries
After a serious accident

Seizure (fit)
Someone is shaking or jerking because of a fit, or is unconscious (can't be woken up)

Sudden, rapid swelling
Of the lips, mouth, throat or tongue




The Mental Health Crisis Line is available 24 hours a day, 7 days a week by calling 0800 953 0110. for those who need to access services or advice about someone who needs treatment or support.

A Wellbeing Helpline and Texting Service is also available Monday to Friday 7pm to 11pm and Saturday to Sunday 12pm to Midnight staffed by volunteers and those with lived experience, who can offer emotional support - ring if you want to chat about your mental health or are lonely. Contact the helpline on 0800 915 4640 or by texting Hello to 07860 022 846.

For more information go to the Crisis Line webpage

The Samaritans also offer a 24/7 support line to discuss anything that’s troubling you, no matter how large or small the issue feels. You can call a listening volunteer day or night on 116 123

There are also other available options if you don’t feel like talking, via email or letters. For more information on how to contact a Samaritan go to the Samaritans webpage

Where should I go?

There are a range of healthcare services available to help you find the right expert care to meet your needs. Choosing the service most appropriate to your symptoms means you get the right treatment in the right place.

If you have tested positive for COVID-19 or have symptoms, there are a number of things you can do to help yourself feel better. You can find out more here

If you have flu symptoms, there are a number of things you can do to help yourself feel better. You can find out more here.

How to avoid spreading these viruses

To reduce the risk of spreading flu or COVID-19:

  • Wash your hands often with warm water and soap

  • Cover your mouth and nose with a tissue when you cough or sneeze

  • Bin used tissues as quickly as possible

Try to stay at home and avoid contact with other people if you have a high temperature or you do not feel well enough to do your normal activities.

Minor ailments and injuries (such as the ones listed below) can often be treated at home by ensuring you have a well-stocked medicine cabinet and plenty of rest.

  • Vomiting
  • Diarrhoea
  • Tickly coughs
  • Sore throat
  • Flu-like symptoms
  • Earaches

How long these may last

This is how long they may last ...

  • Ear infection: 4 days
  • Sore throat: 1 week
  • Common cold: 1½ weeks
  • Flu: 2 weeks
  • Sinusitis: 2½ weeks
  • Cough or bronchitis: 3 weeks

Should symptoms persist longet than this, please contact your GP practice or seek further advice from your local Pharmacist. 


Your Pharmacy will give you advice on most minor illnesses and you can buy over-the-counter remedies to relieve your symptoms. For opening times visit the NHS website.



If you are feeling unwell but it is not life-threatening then you can use NHS 111 online ( where you can check your symptoms and get advice on the best service for you. 

GP surgery

Your GP Surgery is the main point of contact for you and your family's general health care. They now have a wide range of health professionals that can help you closer to home. Order your repeat prescriptions in good time to ensure you have all your medication if you are away on holiday or there is a bank holiday weekend.

For opening times visit the NHS website.

When your regular GP surgery is closed, and you are too ill to wait for it to re-open, you can access help and support from the ‘GP Out of Hours’ service. To contact the ‘GP Out of Hours’ service, phone free on 111.

Minor Injuries Unit

Our Minor Injuries Units deal with problems such as suspected fractures, cuts, bruises, minor eye problems, burns, scalds, and sprains. 

Open 7 days a week from 8am until 8pm. 

Emergency Department

Urgent Treatment Centres are for serious conditions such as suspected broken bones or breathing difficulties which need immediate care but are not life threatening.

Please note: Adults and children over 5 attending our Urgent Treatment Centres will now need to complete our online ‘streaming tool’ upon arrival. This aims to reduce waiting times and make sure those who need immediate attention are seen first.

The new system will take patient details via a smart device when they arrive and, depending on their illness or injury, provide a time to come back and be seen.

The idea is that people who need immediate attention get straight in, whilst those who can wait a short time are asked to come back later.

You should call 999 or come to our Emergency Department only if your condition is life threatening

You can find out more at

How busy is A&E right now?

Our hospitals' Emergency Department (better known as A&E) is a busy place. The live information below gives you an at-a-glance view of how busy each Emergency and Urgent Care Department is. 

Waiting times at emergency departments can change significantly and quickly without warning, and therefore the times given below are not a guarantee of how long you will actually wait.

You will be seen in the emergency department based on your medical condition which is assessed by a member of staff when you first arrive. Please note that patients will be seen in order of priority, not in order of arrival.


Useful Self-Care documents