Friends and Family Test - October 2023 :: East Lancashire Hospitals NHS Trust

Thinking about your recent admission, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
26	3	0	11	128	826

The percentage of patients who had a positive experience of our Inpatient wards in October is 95.98%

Thinking about your recent visit for emergency care, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
0	10	8	7	23	75

The percentage of patients who had a positive experience of our Emergency Department service in October is 79.67%

Thinking about our antenatal / delivery / postnatal ward / postnatal care in the community, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
0	0	0	0	1	34

The percentage of patients who had a positive experience of our Maternity service in October is 100%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
24	12	16	22	130	816

The percentage of patients who had a positive experience of our Community services in October is 92.75%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
14	7	10	13	133	1216

The percentage of patients who had a positive experience of our Outpatient Departments in October is 96.84%.

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
0	0	0	0	0	6

Friends and Family Test - October 2023