Friends and Family test - January 2024 :: East Lancashire Hospitals NHS Trust

Thinking about your recent admission, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
22	2	5	18	172	990

The percentage of patients who had a positive experience of our Inpatient wards in January is 96.83%

Thinking about your recent visit for emergency care, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
18	256	141	131	335	885

The percentage of patients who had a positive experience of our Emergency Department service in January is 73.22%

Thinking about our antenatal / delivery / postnatal ward / postnatal care in the community, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
7	8	5	14	75	215

The percentage of patients who had a positive experience of our Maternity service in January is 91.66%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
28	12	9	33	142	803

The percentage of patients who had a positive experience of our Community services in January is 93.98%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
14	6	12	23	121	1158

The percentage of patients who had a positive experience of our Outpatient Departments in January is 95.70%.

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
0	0	0	0	1	13

Friends and Family test - January 2024