Minor Injuries Units can treat:

  • sprains and strains

  • broken bones

  • wound infections

  • minor burns and scalds

  • minor head injuries

  • insect and animal bites

  • minor eye injuries

  • injuries to the back, shoulder and chest

In East Lancashire there are two Minor Injuries Units:

Acorn Primary Health Care Centre
421 Blackburn Road
Accrington
Lancashire
BB5 1RT

Open 7 days a week from 8am until 8.30pm.

Rossendale Minor Injuries Unit
Rossendale Primary Health Care Centre
Bacup Road
Rawtenstall
BB4 7PL

Open 7 days a week from 8am until 8pm

If you need advice on the best place to go to treat your illness, call 111.

Adults and children over 5 attending our Minor Injuries Unit will now need to complete our online ‘streaming tool’ upon arrival. This aims to reduce waiting times and make sure those who need immediate attention are seen first.

The new system will take patient details via a smart device when they arrive and, depending on their illness or injury, provide a time to come back and be seen.

The idea is that people who need immediate attention get straight in, whilst those who can wait a short time are asked to come back later.

From 18 May, 2022 patients who attend our Urgent Treatment Centres and Minor Injuries Unit that require dental treatment and have been identified by our streaming tool as suitable for the Emergency Dental Service (EDS) will be asked to put their telephone number into the Streamer iPad. They will then receive a message confirming that the EDS will call them back within a certain timeframe to arrange an appointment. 

These patients will then be able to leave the department straight away to await an appointment and will not be required to register at reception.

This is an exciting joint initiative with the EDS to ensure that patients access the right service first time.

This process is applicable during the hours that the EDS is open. These times are:

Monday-Friday 8am to 9pm 

Weekends and Bank Holidays 10am to 5pm 

Outside of these hours - patients will register with reception as previously and be assessed in triage. They may then be given the EDS Telephone No to contact the service directly when it opens if that is what is required.

CQC National Urgent and Emergency Care Survey 2024 – your chance to tell us about your care

East Lancashire Hospitals NHS Trust will soon be carrying out a survey to find out what patients think about the urgent and emergency care they received when attending our hospitals. This survey is part of the NHS National Patient Survey Programme.

The Trust plans to use this feedback to improve patients’ experiences, and highlight areas where they perform well and to identify areas where they need to improve.

If you attend one of our Urgent Care Centres at either Royal Blackburn Teaching Hospital or Burnley General Teaching or the Minor Injuries Unit at Accrington Victoria Hospital during January or February 2024 or attend our Emergency Department at Royal Blackburn Teaching Hospital during February 2024 you may receive a questionnaire asking about your experiences. The survey will ask you about various aspects of your care, including the quality of care and treatment, discharge process, communication with staff, information, environment and facilities.

Obtaining feedback from patients and taking account of their views is really important for bringing about improvements in the quality of care. Results from the survey will help us to identify areas where there is room for improvement and we work with our staff to use the feedback to help improve patient’s experiences at the Trust.

People’s responses are confidential and the results of the survey will be presented in a form that does not allow any individual’s answers to be identified. The results will be published by the CQC later in the year.

For further information about the NHS National Patient Survey Programme please visit the NHS Patient Surveys website - https://nhssurveys.org/