FOI:2022/355

1.       Total number of onsite face-to-face interpreting assignments in 2020, 2021 and year-to-date.

The Trust does not hold this information centrally.

 

a.       Please provide a breakdown by language for 2021 and year-to-date.

·       Afghan Dari

·       Albanian

·       Albanian (Kosovo)

·       Amharic

·       Arabic

·       Arabic – All or Any

·       Arabic – Kuwait

·       Arabic – Saudi Arabia

·       Arabic – Sudan

·       Arabic – Syria

·       Arabic (Classical / North African)

·       Arabic (Kue)

·       Arabic (Modern Standard)

·       Arabic (Moroccan / Tunisian / Algerian / Libyan)

·       Bengali

·       Bengali (Dhaka)

·       Bengali (Sylheti)

·       Bosnian

·       British Sign

·       BSL (British Sign Language)

·       Bulgarian

·       Cantonese

·       Chinese (Cantonese)

·       Chinese (Mandarin)

·       Czech

·       Dari

·       Dari (Persian / Iran)

·       Dhaka

·       Estonian

·       Farsi

·       Farsi (Persian)

·       French

·       German

·       Greek

·       Gujarati

·       Hakka

·       Hands on BSL

·       Hindi

·       Hungarian

·       Indonesian

·       International Sign Language

·       Italian

·       Japanese

·       Kurdish (Bahdini)

·       Kurdish (Kurmanji)

·       Kurdish (Sorani)

·       Kurdish / Kurdish Sorani

·       Kurdish Badini

·       Kurdish Botani

·       Kurdish Gorani

·       Kurdish Kurmanji

·       Kutchi

·       Latvian

·       Latvian (Lettish)

·       Lithuanian

·       Malayalam

·       Mandarin

·       Marathi

·       Mirpuri (Pahari, Potwari)

·       Ndebele – Northern

·       Oromo (Afan)

·       Pahari

·       Pashto

·       Pashto (Afghanistan)

·       Pashto (Pakistan)

·       Pashtu

·       Polish

·       Portuguese

·       Pothwari

·       Punjabi

·       Punjabi (Indian)

·       Punjabi (Pakistani)

·       Punjabi, Eastern (India)

·       Punjabi, Western (Pakistan)

·       Romanian

·       Romanian (Moldova)

·       Russian

·       Serbian

·       Sign Support English

·       Sign Supported English

·       Slovak

·       Slovenian

·       Somali

·       Spanish

·       Sundanese

·       Swahili

·       Sylheti

·       Tamil

·       Tetun (Belo)

·       Thai

·       Tigrinya

·       Turkish

·       Ukrainian

·       Urdu

·       Vietnamese

 

2.       Total number of onsite face-to-face interpreting hours in 2020, 2021 and year-to-date.

The Trust does not hold this information centrally.

 

3.       What are the minimum qualifications of the onsite face-to-face interpreters you use (if you access a government framework (i.e the CCS Languages Service framework) and it is easier to advise the interpreter qualification band (i.e band 1, 2 or 3 etc) this would be acceptable?

This is outlined by the Framework and adhered to when assigning an Interpreter to a booking.

 

4.       Have you undertaken a physical audit on interpreter banding inline with the contract in the last 12 month?

No.

 

5.       Do you pay your supplier travel payments for face-to-face interpreting or is it an all-inclusive rate?

a.       If you pay travel. Please advise how much travel you paid in 2020, 2021 year-to-date

The Trust is unable to provide this information as it is considered to be commercial in confidence.  This information is exempt under section 43 (commercial interests) of the Freedom of Information Act (FOIA), as the information would be likely to prejudice the commercial interests of those involved.

 

Section 43 (2) is a qualified exemption which means the Trust must undertake a public interest test. The Trust has considered the public interest in disclosing this information and while it is in the public interest to disclose information that informs the public of how we spend our money, especially where this relates to the provision of public services, we have determined that the prejudice arising from disclosure outweighs the benefit to the public in this instance.

 

6.       Total number of onsite BSL interpreting assignments in 2020, 2021 and year-to-date.

The Trust does not hold this information centrally.

 

7.       Total number of remote video interpreting assignments in 2020, 2021 and year-to-date.

The Trust does not hold this information centrally.

 

8.       Total number of remote video interpreting hours in 2020, 2021 and year-to-date.

The Trust does not hold this information centrally.

 

9.       Total number of remote telephone interpreting assignments in 2020, 2021 and year-to-date.

The Trust does not hold this information centrally.

 

10.   Total number of remote telephone interpreting minutes in 2020, 2021 and year-to-date.

The Trust does not hold this information centrally.

 

11.   Total number of remote telephone interpreting assignments in 2020, 2021 and year-to-date.

The Trust does not hold this information centrally.

 

12.   Are the services access via a government framework?

Yes.

a.       If so, what is the name of the framework.

HealthTrust Europe.

 

13.   Are there KPI’s in place with attached service credit penalties/liquidated damages?

a.       If so, how much has the supplier paid in service credit penalties?

The Trust is unable to provide this information as it is considered to be commercial in confidence.  This information is exempt under section 43 (commercial interests) of the Freedom of Information Act (FOIA), as the information would be likely to prejudice the commercial interests of those involved.

 

Section 43 (2) is a qualified exemption which means the Trust must undertake a public interest test. The Trust has considered the public interest in disclosing this information and while it is in the public interest to disclose information that informs the public of how we spend our money, especially where this relates to the provision of public services, we have determined that the prejudice arising from disclosure outweighs the benefit to the public in this instance.

 

14.   Does the current contract have a provision to increase rates within the contract period?

a.       Have any rates been increased within the contract period?

b.       What services have had a rate increase?

c.       What was the percentage increase?

 

The Trust is unable to provide this information as it is considered to be commercial in confidence.  This information is exempt under section 43 (commercial interests) of the Freedom of Information Act (FOIA), as the information would be likely to prejudice the commercial interests of those involved.

 

Section 43 (2) is a qualified exemption which means the Trust must undertake a public interest test. The Trust has considered the public interest in disclosing this information and while it is in the public interest to disclose information that informs the public of how we spend our money, especially where this relates to the provision of public services, we have determined that the prejudice arising from disclosure outweighs the benefit to the public in this instance.

 

15.   When does your current contract expire? 

January 2023.

16.   Please confirm who is the Senior Responsible Officer for language services at the Trust?

Translation Services and Development Manager.