· Does your organisation currently use Robotic Process Automation (RPA)/Intelligent Automation (IA) technology?
Yes
If no:
· Are you intending on exploring the possible implementation of RPA/ IA 24/25?
N/A
· Who would be the best point of contact within the organisation to discuss RPA/AI with, and what are their contact details?
Assistant Director Performance & Information and Chief Information Officer
If yes, please answer the following questions:
Programme Overview
· Which RPA/IA technology provider does your organisation currently use?
NDL
· Who would be the best point of contact within the organisation to discuss Robotic Process Automation/Intelligent Automation with, and what are their contact details?
Assistant Director Performance & Information
· Which Executive Board member would be responsible for RPA/IA, and what are their contact details?
Chief Information Officer
· How many live automations do you have?
2
· How many departments do you have live automations in?
2
· Please list the names of the automations your organisation has live.
E-referral and pathology
· Do you plan to expand the use of automation technologies in other areas of your organisation beyond those currently implemented?
No current plan
· Do you develop automations in-house, or do you outsource development? If outsourced, which organisation do you outsource development to?
NDL
· What have been the main barriers or challenges your organisation has encountered in implementing automation initiatives?
Resource
· What are the primary reasons for implementing automation within your organisation? Please select from: cost reduction, improved patient care, efficiency improvement, error reduction.
Cost reduction, improved patient care, efficiency improvement, error reduction.
Technology / Service Details
· How many licences are under your contract?
Currently 8
· What is your contract start date?
2024 – renewed annually
· What is your contract end date?
2024 – renewed annually
· Are your organisation’s RPA/IA licences contracted directly with the technology provider, or via a 3rd party intermediary? If via an intermediary, what is the name of their organisation?
Supplier
· What is your current annual spend with your supplier for RPA licences?
The Trust is unable to provide the information requested as this information is commercial in confidence. This information is exempt under section 43 (commercial interests) of the Freedom of Information Act (FOIA), as the information would be likely to prejudice the commercial interests of those involved.
Section 43 (2) is a qualified exemption which means the Trust must undertake a public interest test. The Trust has considered the public interest in disclosing this information and while it is in the public interest to disclose information that informs the public of how we spend our money, especially where this relates to the provision of public services, we have determined that the prejudice arising from disclosure outweighs the benefit to the public in this instance.
· What is your current annual spend with your supplier on external professional services to deliver RPA/IA?
Outside of contract £0
Systems
· Which EPR does your organisation use?
Cerner Millennium
· What is the contract end date of your EPR?
2025
· Which PAS does your organisation use?
Cerner Millennium
· What is the contract end date of your PAS?
2024 – renewed annually
· Which patient comms / appointment management tool does your organisation use?
Millennium and health care comms
· What is the contract end date of your Patient comms / appointment management system?
2024 – renewed annually
· What is your primary finance system?
e-financials for ledger and IBM for payroll
· What is your primary inventory management system?
Ingenica – in ED as well as Theatres
· Which Cancer registry does your organisation use?
Somerset
The Trust does not supply details of members of staff unless they are already in the public domain. Contact details are also not provided unless these are public.
Structures for divisions are located on the Corporate Governance page of the Trust website
https://elht.nhs.uk/about-us/corporate-publications-annual-reports-and-accounts
Information relating to the board, including email address is on the Trust board page
https://elht.nhs.uk/about-us/trust-board
The Trust does not supply contact details of staff, such as names, email addresses and telephone numbers, unless these are routinely published on our website or already in the public domain. Such information is classed as personal identifiable information and, therefore, is considered exempt from disclosure under Section 40 of the Freedom of Information Act. Direct email addresses are not disclosed in line with Regulation 22 of the Privacy and Electronic Communications (EC Directive) Regulations 2003 which states that:
“A person shall neither transmit, nor instigate the transmission of, unsolicited communications for the purposes of direct marketing by means of electronic mail unless the recipient of the electronic mail has previously notified the sender that he consents for the time being to such communications being sent by, or at the instigation of, the sender.”
Should you wish to contact a member of staff, please contact the Trust switchboard on 01254 263555 and ask to be directed to them.
