We aim to bring safe, personal and effective care, whether a patient is being treated on-site or at home. The homecare service helps organise the provision, delivery and administration of medications for treatment within a patient’s home. We have a dedicated Homecare team, acting under the guidelines set out by the Royal Pharmaceutical Society.
We have a team of three pharmacists, three pharmacy technicians and two clerical staff. We currently have more than 3,500 patients under the care of specialities such as Rheumatology, Dermatology, Gastroenterology, Hepatology, Respiratory, Medicines for Older People, Endocrinology and Cardiology. We also provide an outpatient parenteral antimicrobial service to allow for the administration of long-term antibiotics at home.
Medications are provided by third parties who are registered with the General Pharmaceutical Council (GPhC). We regularly communicate and monitor the service providers to ensure a safe and effective service is consistently delivered for our patients.
Patients remain under the close care of the Trust, with the focus on improving clinical outcomes and enhancing the patient experience.
The service is aimed at patients with chronic diseases who are stable on a treatment regime that can be provided under a contracted service agreement. Compliance and communication are key to a successful therapy and therefore patients must be contactable and available. All patients are required to sign a consent form for this service, and this can be found in the related documents section of this webpage.
Prescriptions are generated from the specialist clinical teams (e.g. consultants and specialist nurses) and then sent to the Trust pharmacy homecare team. The homecare team clinically checks the prescription and then sends it to the relevant homecare provider. The homecare provider will then contact you to arrange a delivery at a time convenient for you.
- Kit Patel – Homecare Lead and Gastroenterology Specialist Pharmacist
- Zahra Patel – Homecare and Rheumatology Specialist Pharmacist
- Toluwani Daramola – Homecare Specialist Pharmacist
- Rachel Beales – Specialist Technician Homecare and Procurement
- Lauren Lord – Lead Homecare Pharmacy technician
- Rehana Gorji – Senior Homecare Pharmacy technician
- Tracy Barlow – Homecare Pharmacy technician
- Emma Brown – Homecare business administration team co-ordinator
General enquiries
We are open Monday to Friday 9am to 4pm and can be contacted via:
- Telephone: 01254 732572
- E-mail: elht.pharmacyhomecare@nhs.net
Confidentiality
The home care provider is bound by the same rules as NHS staff in terms of the information they have access to (The Data Protection Act 2018).
You will be asked to agree, either in writing or verbally, that you are prepared for a homecare provider to hold information about you and your medical condition. The homecare provider will only contact you to arrange delivery and will only discuss your treatment with yourself or a member of the hospital team.
You will find all the information about how your personal information will be managed in our privacy notice.
Alternatively, you can request a paper copy from a Trust member of staff.
What if I have a problem?
The patient care coordinator at the homecare provider will usually be able to help with delivery problems. If you need medical assistance, always get in touch with your clinical team at the hospital.
If you feel your problem has not been handled well, you have the right to make a complaint. Please attempt to resolve any complaints with your home care provider and your NHS pharmacy homecare team.
Details of the NHS complaints procedure are available from the hospital or online.
Useful documents
A number of additional documents, such as the patient information leaflet, can be found by clicking the button below.