Patient Services

Patient Services is a transformational area, encompassing traditional cleaning (domestic) and patient movement (porter) elements, in addition to all catering provision for hospital sites in the Trust.

Our services are provided across all Trust properties 365 days per year, in line with cleaning frequencies and quality standards as detailed within the National Specification for Cleanliness. We are also developing a model that will achieve the recently published PAS 5748 - the British Standard for cleaning healthcare facilities.

We have also developed our service to provide a rapid turnaround of beds, bays and wards, particularly if patients with known infections have been in our care. This enables our teams to better support patient flow through the hospital and help our clinical colleagues provide safe, personal and effective levels of care.

We take quality very seriously and audit our service provision using a nationally recognised quality monitoring system called “credits for cleaning”. The environmental cleanliness of the hospitals across East Lancashire is a key factor in patient choice, infection control and is a significant quality indicator for the Care Quality Commission. We pride ourselves that the services we deliver consistently provide a high quality and safe environment for every patient, visitor and staff member.