Friends and Family Test - September 2024 :: East Lancashire Hospitals NHS Trust

Thinking about your recent admission, overall how was your experience of our service?

Don’t know

Very Poor

Poor

Neither Good nor Poor

Good

Very Good

159

1019

The percentage of patients who had a positive experience of our Inpatient wards in September is 95.31%

Thinking about your recent visit for emergency care, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
21	179	93	147	333	738

The percentage of patients who had a positive experience of our Emergency Department service in September is 70.88%

Thinking about our antenatal / delivery / postnatal ward / postnatal care in the community, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
3	7	6	13	60	188

The percentage of patients who had a positive experience of our Maternity service in September is 89.53%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
17	5	7	12	109	794

The percentage of patients who had a positive experience of our Community services in September is 95.66%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
23	16	14	27	139	1179

The percentage of patients who had a positive experience of our Outpatient Departments in September is 94.28%.

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
0	0	0	0	1	4