Friends and Family test - September 2023 :: East Lancashire Hospitals NHS Trust

Thinking about your recent admission, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
12	1	3	10	80	741

The percentage of patients who had a positive experience of our Inpatient wards in September is 96.93%

Thinking about your recent visit for emergency care, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
0	5	6	7	17	55

The percentage of patients who had a positive experience of our Emergency Department service in September is 80.00%

Thinking about our antenatal / delivery / postnatal ward / postnatal care in the community, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
0	3	0	0	2	34

The percentage of patients who had a positive experience of our Maternity service in September is 92.31%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
10	6	13	13	123	608

The percentage of patients who had a positive experience of our Community services in September is 94.57%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
19	3	4	17	107	1008

The percentage of patients who had a positive experience of our Outpatient Departments in September is 96.29%.

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
0	0	0	0	0	5

Friends and Family test - September 2023