Friends and Family Test - October 2024 :: East Lancashire Hospitals NHS Trust

Thinking about your recent admission, overall how was your experience of our service?

Don’t know

Very Poor

Poor

Neither Good nor Poor

Good

Very Good

185

1199

The percentage of patients who had a positive experience of our Inpatient wards in October is 95.05%

Thinking about your recent visit for emergency care, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
21	162	105	151	355	886

The percentage of patients who had a positive experience of our Emergency Department service in October is 73.87%

Thinking about our antenatal / delivery / postnatal ward / postnatal care in the community, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
4	16	7	21	61	186

The percentage of patients who had a positive experience of our Maternity service in October is 83.73%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
17	13	12	17	124	840

The percentage of patients who had a positive experience of our Community services in October is 94.23%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
19	17	17	33	141	1088

The percentage of patients who had a positive experience of our Outpatient Departments in October is 93.46%.

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
0	0	0	0	0	5