Friends and Family Test - November 2024 :: East Lancashire Hospitals NHS Trust

Thinking about your recent admission, overall how was your experience of our service?

Don’t know

Very Poor

Poor

Neither Good nor Poor

Good

Very Good

174

1251

The percentage of patients who had a positive experience of our Inpatient wards in November is 96.02%

Thinking about your recent visit for emergency care, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
28	208	117	136	346	767

The percentage of patients who had a positive experience of our Emergency Department service in November is 69.48%

Thinking about our antenatal / delivery / postnatal ward / postnatal care in the community, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
3	3	8	10	30	175

The percentage of patients who had a positive experience of our Maternity service in November is 89.52%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
21	7	6	8	122	925

The percentage of patients who had a positive experience of our Community services in November is 96.14%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
20	27	13	25	124	1257

The percentage of patients who had a positive experience of our Outpatient Departments in November is 94.20%.

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
0	0	0	0	1	3