Friends and Family test - November 2023 :: East Lancashire Hospitals NHS Trust

Thinking about your recent admission, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
19	2	0	13	143	911

The percentage of patients who had a positive experience of our Inpatient wards in November is 96.88%

Thinking about your recent visit for emergency care, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
13	168	105	121	293	849

The percentage of patients who had a positive experience of our Emergency Department service in October is 73.72%

Thinking about our antenatal / delivery / postnatal ward / postnatal care in the community, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
3	8	5	4	46	154

The percentage of patients who had a positive experience of our Maternity service in November is 90.91%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
22	13	6	15	128	786

The percentage of patients who had a positive experience of our Community services in November is 94.23%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
11	12	11	23	158	1357

The percentage of patients who had a positive experience of our Outpatient Departments in November is 96.37%.

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
0	0	0	0	1	3

Friends and Family test - November 2023