Friends and Family Test - May 2025 :: East Lancashire Hospitals NHS Trust

Thinking about your recent admission, overall how was your experience of our service?

Don’t know

Very Poor

Poor

Neither Good nor Poor

Good

Very Good

190

981

The percentage of patients who had a positive experience of our Inpatient wards in May is 95.05%

Thinking about your recent visit for emergency care, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
23	164	95	115	330	898

The percentage of patients who had a positive experience of our Emergency Department service in May is 75.57%

Thinking about our antenatal / delivery / postnatal ward / postnatal care in the community, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
7	4	7	5	90	291

The percentage of patients who had a positive experience of our Maternity service in May is 94.31%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
20	9	15	24	118	655

The percentage of patients who had a positive experience of our Community services in May is 91.91%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
13	10	9	26	130	1001

The percentage of patients who had a positive experience of our Outpatient Departments in May is 95.12%.