Friends and Family Test - March 2025 :: East Lancashire Hospitals NHS Trust

Thinking about your recent admission, overall how was your experience of our service?

Don’t know

Very Poor

Poor

Neither Good nor Poor

Good

Very Good

144

834

The percentage of patients who had a positive experience of our Inpatient wards in March is 96.07%

Thinking about your recent visit for emergency care, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
19	130	81	105	322	740

The percentage of patients who had a positive experience of our Emergency Department service in March is 76.02%

Thinking about our antenatal / delivery / postnatal ward / postnatal care in the community, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
3	13	13	18	46	197

The percentage of patients who had a positive experience of our Maternity service in March is 83.79%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
15	12	12	17	102	557

The percentage of patients who had a positive experience of our Community services in March is 92.17%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
9	7	7	19	112	905

The percentage of patients who had a positive experience of our Outpatient Departments in March is 96.03%.

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
0	0	0	0	0	5