Friends and Family test - March 2024 :: East Lancashire Hospitals NHS Trust

Thinking about your recent admission, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
15	4	7	16	141	902

The percentage of patients who had a positive experience of our Inpatient wards in March is 96.22%

Thinking about your recent visit for emergency care, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
20	231	121	150	405	914

The percentage of patients who had a positive experience of our Emergency Department service in March is 71.65%

Thinking about our antenatal / delivery / postnatal ward / postnatal care in the community, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
3	1	4	8	77	180

The percentage of patients who had a positive experience of our Maternity service in March is 91.58%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
24	11	8	14	86	622

The percentage of patients who had a positive experience of our Community services in March is 94.00%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
21	5	9	12	133	1259

The percentage of patients who had a positive experience of our Outpatient Departments in March is 95.77%.

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
0	0	0	0	0	3

Friends and Family test - March 2024