Friends and Family test - June 2024 :: East Lancashire Hospitals NHS Trust

Thinking about your recent admission, overall how was your experience of our service?

Don’t know

Very Poor

Poor

Neither Good nor Poor

Good

Very Good

172

976

The percentage of patients who had a positive experience of our Inpatient wards in June is 96.15%

Thinking about your recent visit for emergency care, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
20	199	108	151	426	1039

The percentage of patients who had a positive experience of our Emergency Department service in June is 75.40%

Thinking about our antenatal / delivery / postnatal ward / postnatal care in the community, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
6	10	14	16	66	225

The percentage of patients who had a positive experience of our Maternity service in June is 86.35%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
17	6	9	16	103	707

The percentage of patients who had a positive experience of our Community services in June is 94.41%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
23	7	9	13	142	1468

The percentage of patients who had a positive experience of our Outpatient Departments in June is 96.87%.

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
0	0	0	0	0	5

Friends and Family test - June 2024