Friends and Family Test - July 2024 :: East Lancashire Hospitals NHS Trust

Thinking about your recent admission, overall how was your experience of our service?

Don’t know

Very Poor

Poor

Neither Good nor Poor

Good

Very Good

202

986

The percentage of patients who had a positive experience of our Inpatient wards in July is 95.88%

Thinking about your recent visit for emergency care, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
22	152	95	136	380	1091

The percentage of patients who had a positive experience of our Emergency Department service in July is 78.41%

Thinking about our antenatal / delivery / postnatal ward / postnatal care in the community, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
5	11	10	13	64	180

The percentage of patients who had a positive experience of our Maternity service in July is 86.22%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
19	21	7	19	148	790

The percentage of patients who had a positive experience of our Community services in July is 93.43%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
18	4	10	28	175	1421

The percentage of patients who had a positive experience of our Outpatient Departments in July is 96.38%.

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
0	0	0	0	0	7

Friends and Family Test - July 2024