Friends and Family test - July 2023 :: East Lancashire Hospitals NHS Trust

Thinking about your recent admission, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
11	6	6	6	111	640

The percentage of patients who had a positive experience of our Inpatient wards in April is 96.28%

Thinking about your recent visit for emergency care, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
0	0	1	1	11	67

The percentage of patients who had a positive experience of our Emergency Department service in April is 97.50%

Thinking about our antenatal / delivery / postnatal ward / postnatal care in the community, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
1	0	0	0	0	27

The percentage of patients who had a positive experience of our Maternity service in April is 96.43%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
14	5	5	9	96	517

The percentage of patients who had a positive experience of our Community services in April is 94.89%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
8	5	10	9	63	576

The percentage of patients who had a positive experience of our Outpatient Departments in April is 95.23%.

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
0	0	0	0	0	6

Friends and Family test - July 2023