Friends and Family Test - January 2025 :: East Lancashire Hospitals NHS Trust

Thinking about your recent admission, overall how was your experience of our service?

Don’t know

Very Poor

Poor

Neither Good nor Poor

Good

Very Good

206

1004

The percentage of patients who had a positive experience of our Inpatient wards in January is 96.49%

Thinking about your recent visit for emergency care, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
25	233	114	116	333	621

The percentage of patients who had a positive experience of our Emergency Department service in January is 66.16%

Thinking about our antenatal / delivery / postnatal ward / postnatal care in the community, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
2	3	3	8	34	231

The percentage of patients who had a positive experience of our Maternity service in January is 94.31%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
25	6	4	16	112	723

The percentage of patients who had a positive experience of our Community services in January is 94.24%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
28	18	16	18	152	1149

The percentage of patients who had a positive experience of our Outpatient Departments in January is 94.21%.

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
0	0	0	0	0	8