Friends and Family Test - February 2025 :: East Lancashire Hospitals NHS Trust

Thinking about your recent admission, overall how was your experience of our service?

Don’t know

Very Poor

Poor

Neither Good nor Poor

Good

Very Good

149

758

The percentage of patients who had a positive experience of our Inpatient wards in February is 94.58%

Thinking about your recent visit for emergency care, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
17	154	94	99	307	664

The percentage of patients who had a positive experience of our Emergency Department service in February is 72.73%

Thinking about our antenatal / delivery / postnatal ward / postnatal care in the community, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
4	15	8	19	52	223

The percentage of patients who had a positive experience of our Maternity service in February is 85.67%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
17	11	10	23	104	771

The percentage of patients who had a positive experience of our Community services in February is 93.48%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
24	15	11	21	115	1108

The percentage of patients who had a positive experience of our Outpatient Departments in February is 94.51%.

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
0	0	0	0	1	0