Friends and Family test - February 2024 :: East Lancashire Hospitals NHS Trust

Thinking about your recent admission, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
41	4	4	13	144	898

The percentage of patients who had a positive experience of our Inpatient wards in February is 94.38%

Thinking about your recent visit for emergency care, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
25	201	121	127	355	954

The percentage of patients who had a positive experience of our Emergency Department service in February is 73.42%

Thinking about our antenatal / delivery / postnatal ward / postnatal care in the community, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
0	9	9	12	52	176

The percentage of patients who had a positive experience of our Maternity service in February is 88.37%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
21	3	9	12	123	800

The percentage of patients who had a positive experience of our Community services in February is 95.35%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
19	14	15	17	127	1210

The percentage of patients who had a positive experience of our Outpatient Departments in February is 95.36%.

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
0	0	0	0	2	5

Friends and Family test - February 2024