Friends and Family Test - December 2024 :: East Lancashire Hospitals NHS Trust

Thinking about your recent admission, overall how was your experience of our service?

Don’t know

Very Poor

Poor

Neither Good nor Poor

Good

Very Good

180

962

The percentage of patients who had a positive experience of our Inpatient wards in December is 96.53%

Thinking about your recent visit for emergency care, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
21	190	107	145	292	722

The percentage of patients who had a positive experience of our Emergency Department service in November is 68.65%

Thinking about our antenatal / delivery / postnatal ward / postnatal care in the community, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
10	4	7	13	54	172

The percentage of patients who had a positive experience of our Maternity service in December is 86.92%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
25	8	5	21	116	698

The percentage of patients who had a positive experience of our Community services in December is 93.24%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
23	11	12	28	120	1029

The percentage of patients who had a positive experience of our Outpatient Departments in December is 93.95%.

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
0	0	0	0	0	2