Friends and Family test - December 2023 :: East Lancashire Hospitals NHS Trust

Thinking about your recent admission, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
11	0	6	8	133	901

The percentage of patients who had a positive experience of our Inpatient wards in December is 97.64%

Thinking about your recent visit for emergency care, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
20	181	88	109	340	770

The percentage of patients who had a positive experience of our Emergency Department service in December is 73.61%

Thinking about our antenatal / delivery / postnatal ward / postnatal care in the community, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
2	7	6	12	55	165

The percentage of patients who had a positive experience of our Maternity service in December is 89.07%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
16	13	7	27	145	697

The percentage of patients who had a positive experience of our Community services in December is 93.04%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
20	15	4	19	87	981

The percentage of patients who had a positive experience of our Outpatient Departments in December is 94.85%.

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
0	0	0	0	0	4

Friends and Family test - December 2023