Friends and Family Test - August 2024 :: East Lancashire Hospitals NHS Trust

Thinking about your recent admission, overall how was your experience of our service?

Don’t know

Very Poor

Poor

Neither Good nor Poor

Good

Very Good

192

991

The percentage of patients who had a positive experience of our Inpatient wards in August is 96.81%

Thinking about your recent visit for emergency care, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
20	156	68	99	359	1077

The percentage of patients who had a positive experience of our Emergency Department service in August is 80.72%

Thinking about our antenatal / delivery / postnatal ward / postnatal care in the community, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
5	5	7	15	36	184

The percentage of patients who had a positive experience of our Maternity service in August is 87.30%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
32	9	5	14	139	863

The percentage of patients who had a positive experience of our Community services in August is 94.35%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
12	8	9	13	141	1241

The percentage of patients who had a positive experience of our Outpatient Departments in August is 97.05%.

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
0	0	0	0	0	5