Friends and Family Test - August 2023 :: East Lancashire Hospitals NHS Trust

Thinking about your recent admission, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
13	1	1	5	77	721

The percentage of patients who had a positive experience of our Inpatient wards in August is 97.56%

Thinking about your recent visit for emergency care, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
3	5	4	5	15	56

The percentage of patients who had a positive experience of our Emergency Department service in August is 80.68%

Thinking about our antenatal / delivery / postnatal ward / postnatal care in the community, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
1	2	0	0	2	30

The percentage of patients who had a positive experience of our Maternity service in August is 91.43%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
13	16	4	17	75	621

The percentage of patients who had a positive experience of our Community services in August is 93.30%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
12	8	2	6	66	678

The percentage of patients who had a positive experience of our Outpatient Departments in August is 96.37%.

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
0	0	0	0	1	4

Friends and Family Test - August 2023