Our unsung NHS heroes have been recognised for their outstanding work as our switchboard service is ranked seventh-best nationally.
The National Switchboard Audit monitored 175 NHS trusts by making a series of calls to their switchboard at different times of the day. These calls were checking for any avoidable delays in contacting emergency bleep operators. Any failure to direct these calls quickly could delay clinicians from obtaining urgent medical advice and compromise patient care. If any problems are identified, the audit would issue recommendations for improvement.
Tony McDonald, Director of Integrated Care and Partnerships said: “The Switchboard team ranking is an absolutely brilliant achievement.”
“I want to pass on my personal thanks and appreciation to our Switchboard team for their support during the Covid-19 outbreak and indeed in ‘normal’ times. This is fantastic recognition of the work of the team and provides a brilliant first impression of our organisation to patients, staff and the public. Well done!”