East Lancashire Hospitals NHS Trust will soon be carrying out a survey to find out what patients think about the care they received when they were in hospital. This survey is part of the NHS National Patient Survey Programme.
The Trust plans to use this feedback to improve patients’ experiences, and highlight areas where we perform well and to identify areas where we need to improve.
Patients who have recently had an inpatient stay at one of our hospitals - Royal Blackburn Teaching Hospital, Burnley General Teaching Hospital, and Clitheroe, Pendle and Accrington Community Hospitals - may receive a questionnaire in August, asking about their experiences. They will be asked about various aspects of their care, including the quality of care and treatment, admission and discharge processes, communication with staff, information and environment of facilities.
Obtaining feedback from patients and taking account of their views is really important for bringing about improvements in the quality of care. Results from the survey will help us to identify areas where there is room for improvement and we work with our staff to use the feedback to help improve patient’s experiences at the Trust.
People’s responses are confidential and the results of the survey will be presented in a form that does not allow any individual’s answers to be identified. The results will be published in summer 2019.
Meg Davey, Acting Associate Director of Quality & Safety, said:
“Understanding the views of patients is important to us. We work hard to improve the experience our patients receive and our aim is to be among the ‘best performing trusts’ in England. Key to achieving this will be to continue improving by understanding what truly matters to patients.”