1. Does the trust work with translation services that translate healthcare information communications, e.g. leaflets, letters, posters etc?
Yes
2. How many healthcare information leaflets/communications did the trust produce and print in FYE 2024?
East Lancashire Hospitals NHS Trust does not record this information centrally.
3. How many of these were translated in multiple languages?
East Lancashire Hospitals NHS Trust does not record this information centrally.
4. Which languages does the trust normally translate healthcare information communications into?
East Lancashire Hospitals NHS Trust does not record this information centrally.
5. How are healthcare information communications delivered to patients that are visually impaired?
East Lancashire Hospitals NHS Trust does not record this information centrally.
6. What did the trust spend on translation services for healthcare communications in FYE 2024?
East Lancashire Hospitals NHS Trust does not record this information centrally.
7. What did the trust spend on printing of healthcare communications in FYE 2024?
East Lancashire Hospitals NHS Trust does not record this information centrally.
8. Please provide the name of the person responsible for managing the creation of healthcare information communications?
This is outsourced.
The Trust is unable to provide the information requested as this information is commercial in confidence. This information is exempt under section 43 (commercial interests) of the Freedom of Information Act (FOIA), as the information would be likely to prejudice the commercial interests of those involved.
Section 43 (2) is a qualified exemption which means the Trust must undertake a public interest test. The Trust has considered the public interest in disclosing this information and while it is in the public interest to disclose information that informs the public of how we spend our money, especially where this relates to the provision of public services, we have determined that the prejudice arising from disclosure outweighs the benefit to the public in this instance.
9. Does the trust offer in-hospital way-finding or signage in any language other than English?
No
