1. Who provides your Friends & Family Test, or is it done in-house?
A) Healthcare Communications
2. Do you use a real time reporting tool?
A) Yes
3. When does the contract end?
A) 30th April 2020
4. What is the annual value (£) of contract?
A) We are unable to provide the annual value of the contract as this information is commercial in confidence. This information is exempt under section 43 (commercial interests) of the Freedom of Information Act (FOIA), as the information would be likely to prejudice the commercial interests of those involved.
Section 43 is a qualified exemption which means the Trust must undertake a public interest test. East Lancashire Hospitals NHS Trust has considered the public interest in disclosing this information and while it is in the public interest to disclose information that informs the public of how we spend our money, especially where this relates to the provision of public services, we have determined that the prejudice arising from disclosure outweighs the benefit to the public in this instance. Disclosure of the annual value could result in a competitive disadvantage to the supplier and could damage the supplier’s and the Trust’s commercial interests.
5. Do you do localised surveys?
A) Yes
6. If so, who do you do use?
A) Healthcare Communications
7. How are these surveys delivered?
SMS
Online / tablet
Paper
Kiosk
A) Local surveys are delivered using paper
8. Do you use a real time reporting tool?
A) Yes
9. When does the contract end?
A) 30th April 2020
10. What is the annual value (£) of contract?
A) We are unable to provide the annual value of the contract as this information is commercial in confidence. This information is exempt under section 43 (commercial interests) of the Freedom of Information Act (FOIA), as the information would be likely to prejudice the commercial interests of those involved.
Section 43 is a qualified exemption which means the Trust must undertake a public interest test. East Lancashire Hospitals NHS Trust has considered the public interest in disclosing this information and while it is in the public interest to disclose information that informs the public of how we spend our money, especially where this relates to the provision of public services, we have determined that the prejudice arising from disclosure outweighs the benefit to the public in this instance. Disclosure of the annual value could result in a competitive disadvantage to the supplier and could damage the supplier’s and the Trust’s commercial interests.
