Have you audited your coding in the last year?
A) Yes. Internal and Lancashire Coding Collaborative audit programmes (24 audits – 1345 episodes audited).
If so, what percentage of the records required re-coding or coding re-validation?
A) 1088/1345 (81%) audited episodes required some sort of amendment to the coding. However, the majority of these changes were minor and the coding has consistently met Level 2/3 Data Security and Protection Toolkit (DSPT) scores. This includes both coder / non-coder (documentation) changes. Crude number of re-coded episodes is not a recognised measure of coding quality.
How many e-referrals do you process - per month and year?
A) Figures for December 2018 to November 2019
- December 2018 = 11781
- January 2019 = 15559
- February 2019 = 14425
- March 2019 = 16336
- April 2019 = 15401
- May 2019 = 16868
- June 2019 = 15820
- July 2019 = 17534
- August 2019 = 14624
- September 2019 = 15757
- October 2019 = 16617
- November 2019 = 13669
- Total for period = 184391
How many ERS bookings are made - per month and year?
A) Figures for December 2018 to November 2019
- December 2018 = 9230
- January 2019 = 12169
- February 2019 = 11395
- March 2019 = 12822
- April 2019 = 11990
- May 2019 = 13209
- June 2019 = 12312
- July 2019 = 13505
- August 2019 = 11270
- September 2019 = 12139
- October 2019 = 12605
- November 2019 = 10080
- Total for period = 142726
How many appointment cancellations are processed - per month and year?
A) Figures for December 2018 to November 2019
- December 2018 = 3165
- January 2019 = 4230
- February 2019 = 4187
- March 2019 = 4647
- April 2019 = 4141
- May 2019 = 4914
- June 2019 = 4248
- July 2019 = 4320
- August 2019 = 3347
- September 2019 = 3717
- October 2019 = 3182
- November 2019 = 1564
- Total for period = 45662
Do you have an automated process for updating General Practitioner information changes?
If not, how are the updates managed and what is the average delay in the updating process?
A) Yes we have a link to the national spine that updates GP information on referral. Other records are checked automatically against the spine and manually updated when issues are found.
How many whole time equivalent team members process incorrectly delivered letters?
A) We do not employ anyone to manage incorrectly delivered letters. Should any be received, they would be dealt with as part of staff members normal duties.
