What software product(s) are you using to manage your IT Service Management (e.g. ServiceNow, Cherwell, Hornbill etc.)?
A) Sostenuto
Who is your current vendor?
A) Sunrise Software
When does the contract with your current service desk provider end?
A) Annually recurring contract
How much does your current ITSM service desk tool cost annually?
A) We are unable to provide the annual spend as this information is commercial in confidence. This information is exempt under section 43 (commercial interests) of the Freedom of Information Act (FOIA), as the information would be likely to prejudice the commercial interests of those involved.
Section 43 is a qualified exemption which means the Trust must undertake a public interest test. East Lancashire Hospitals NHS Trust has considered the public interest in disclosing this information and while it is in the public interest to disclose information that informs the public of how we spend our money, especially where this relates to the provision of public services, we have determined that the prejudice arising from disclosure outweighs the benefit to the public in this instance. Disclosure of the spend value could result in a competitive disadvantage to the supplier and could damage the supplier’s and the Trust’s commercial interests.
When will you be looking to review your current service desk tool?
A) There are no current plans to review this tool due to advanced development by the Trust.
What software product(s) are you using to manage your desktops ITAM e.g SCCM, Manage engine etc.)?
A) SCCM
Who is your current vendor?
A) Microsoft
When does the contract with your current desktop provider end?
A) February 2022
How much does your current ITAM desktop tool cost annually?
A) This value is included as part of the wider Microsoft renewal and not able to be separated
When will you be looking to review your current desktop tool?
A) There are no current plans to review this tool.
Who is your primary IT company contact?
A) The primary IT company contact is the Head of IT. They are able to be contacted by calling the Trust switchboard on 01254 263555 and asking to be directed to them
