Please confirm the manufacturer of your telephony system(s) that are currently in place?
A) CISCO
When was the installation date of your telephony equipment?
A) 2017 - upgrade to latest hardware, 2020 - software and handset upgrade
Who maintains your telephony system(s)?
A) Maintained in-house
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
A) We are unable to provide the initial project and annual support costs as this information is commercial in confidence. This information is exempt under section 43 (commercial interests) of the Freedom of Information Act (FOIA), as the information would be likely to prejudice the commercial interests of those involved.
When is your contract renewal date?
A) 2020
Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
A) ARC - Call Management and CISCO
When was the installation date of your contact centre infrastructure?
A) 2017
Who maintains your contact centre system(s)?
A) In-house
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
A) We are unable to provide the initial project and annual support costs as this information is commercial in confidence. This information is exempt under section 43 (commercial interests) of the Freedom of Information Act (FOIA), as the information would be likely to prejudice the commercial interests of those involved.
How many contact centre employees/agents do you have?
A) N/A as part of the booking team is not specific to contact centres When is your contract renewal date?
A) 2020
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?
A) Yes - Skype and Teams
How many employees do you have overall within your organisation?
A) 8500
Who currently provides your calls and lines?
A) EE / BT/ Virgin Media / Vodaphone
What is your current annual spend on calls and lines?
A) Unable to specify as contracts have multiple lines and functions and data charges are also included within the spend. To separate this would take longer than the 18 hours specified by the Freedom of Information Act and therefore, under Section 12, we are not obliged to answer this.
When is your contract renewal date?
A) Various end dates dependant on the contract Are you using SIP or ISDN?
A) Both
Do you use a wide area network?
A) Yes - the Lancashire and South Cumbria COIN
