Our Accident and Emergency (A&E) Department at Royal Blackburn Teaching Hospital has been highly praised by the Royal College of Emergency Medicine for its performance, whilst managing extremely high attendances and challenges caused by the COVID 19 pandemic.
The A&E Department has been given an average experience score of 8.2 out of 10 in the Urgent and Emergency Care Survey, an improvement on the score of 7.3 the department received in 2018.
Respondents also gave the department an average score of 8.9 for cleanliness, and an average of 9.3 out of 10 for treatment with respect and dignity. The results were collected from 217 patients surveyed in September 2020 by the Care Quality Commission (CQC).
Our Medical Director, Dr Jawad Husain, said: “We are absolutely delighted to have received such high scores in this survey, as it’s testament to the hard work and dedication of our fantastic staff that we have achieved this, in such challenging circumstances.
“The pandemic has inevitably put pressure on our services, and our colleagues have been unwavering in their commitment to provide high-quality care. I want to thank them all and let them know that they are appreciated.”
Clinical Director for Emergency Medicine, Dr Georgina Robertson added: “One way that the local community can support us to continue to provide the best care possible is to make sure they use the correct service for their needs.
“We need to make sure that our Emergency Department is only caring for those who really need us – those with serious or life-threatening conditions. I would urge anyone considering where is best to receive treatment to contact NHS 111 by telephone or online, where they can be directed to alternative services such as their GP or local pharmacy.”