Contract Type: Maintenance, Managed, Shared (If so please state orgs)
Managed.
Existing Supplier: If there is more than one supplier please split each contract up individually.
Daisy.
Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider
We do not have a figure for average annual spend or the average spend over the past 3 years for each provider. Providing you with the actual spend could result in a situation where the disclosure of the information would be likely to prejudice or harm the commercial interests of the Trust and we shall be relying on the exemption under section 43(2) in withholding this information.
Number of Users:
Approximately 5000 handsets.
Hardware Brand: The primary hardware brand of the organisation’s telephone system.
Cisco Call Manager
Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.
Arc, Operator and Agent.
Telephone System Type: PBX, VOIP, Lync etc
Cisco Call Manager
Contract Duration: please include any extension periods.
1 year.
Contract Expiry Date: Please provide me with the day/month/year.
Extended to June 2020
Contract Review Date: Please provide me with the day/month/year.
May 2020
Contract Description: Please provide me with a brief description of the overall service provided under this contract.
To provide maintenance for all hardware including CCM/VG etc and to provide a managed service for any highly technical faults. There in house Telecoms specialists who deal with everything else.
Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes.
Procured using CCS RM1045 framework.
Contact Detail: Of the person from with the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address.
IT Infrastructure Network and Telecoms Manager, Should you wish to speak to this person, please contact the trust switchboard on 01254 263555 and ask to be directed through to them