Friends and Family Test - September 2025 :: East Lancashire Hospitals NHS Trust

Thinking about your recent admission, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
30	3	10	16	150	990

The percentage of patients who had a positive experience of our Inpatient wards in September is 95.08%

Thinking about your recent visit for emergency care, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
19	200	110	149	375	793

The percentage of patients who had a positive experience of our Emergency Department service in September is 70.96%

Thinking about our antenatal / delivery / postnatal ward / postnatal care in the community, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
8	6	5	11	85	285

The percentage of patients who had a positive experience of our Maternity service in September is 92.50%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
10	9	4	10	114	716

The percentage of patients who had a positive experience of our Community services in September is 96.18%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
24	14	13	28	130	1142

The percentage of patients who had a positive experience of our Outpatient Departments in September is 96.15%.