Friends and Family Test - November 2025 :: East Lancashire Hospitals NHS Trust

Thinking about your recent admission, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
17	5	7	12	165	1022

The percentage of patients who had a positive experience of our Inpatient wards in November is 96.66%

Thinking about your recent visit for emergency care, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
16	198	114	138	304	736

The percentage of patients who had a positive experience of our Emergency Department service in November is 69.06%

Thinking about our antenatal / delivery / postnatal ward / postnatal care in the community, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
5	1	5	14	60	265

The percentage of patients who had a positive experience of our Maternity service in November is 92.86%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
18	6	4	13	86	646

The percentage of patients who had a positive experience of our Community services in November is 94.70%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
27	6	13	18	127	928

The percentage of patients who had a positive experience of our Outpatient Departments in November is 94.28%.