Friends and Family Test - December 2025 :: East Lancashire Hospitals NHS Trust

Thinking about your recent admission, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
28	4	3	14	178	965

The percentage of patients who had a positive experience of our Inpatient wards in December is 96.05%

Thinking about your recent visit for emergency care, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
18	183	98	101	321	815

The percentage of patients who had a positive experience of our Emergency Department service in December is 73.96%

Thinking about our antenatal / delivery / postnatal ward / postnatal care in the community, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
3	9	5	11	50	192

The percentage of patients who had a positive experience of our Maternity service in December is 89.63%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
21	8	5	17	59	578

The percentage of patients who had a positive experience of our Community services in December is 92.59%

Thinking about your recent visit, overall how was your experience of our service?

Don’t know	Very Poor	Poor	Neither Good nor Poor	Good	Very Good
23	16	13	17	106	1025

The percentage of patients who had a positive experience of our Outpatient Departments in December is 94.25%.