East Lancashire Hospitals NHS Trust will soon be carrying out a survey to find out what women who have recently given birth think about their experiences of antenatal care, childbirth and postnatal care. This survey is part of the NHS National Patient Survey Programme.
If you have recently given birth at the Lancashire Women and Newborn Centre at Burnley General Hospital or Blackburn Birth Centre, may receive a questionnaire asking about your experience.
Obtaining feedback from patients and taking account of their views is really important for bringing about improvements in the quality of care. Therefore, if you receive a questionnaire, we would really appreciate it if you could take a little time to fill this in and return it.
Results from the survey will help us to identify areas where there is room for improvement and we work with our staff to use the feedback to help improve patient’s experiences at the Trust.
People’s responses are confidential and the results of the survey will be presented in a form that does not allow any individual’s answers to be identified.