The numbers of:
1.Complaints
Complaints received between Sept 2022 – 2025
7221, This includes Level 4, Level 3, Level 2, Level 1 complaints and MP enquires.
1a. Numbers resulting in level 2 response
5774.
2.Incidents/IR1s completed
| |
2022
|
2023
|
2024
|
2025
|
|
January
|
|
251
|
343
|
352
|
|
February
|
|
238
|
345
|
302
|
|
March
|
|
317
|
324
|
389
|
|
April
|
|
294
|
310
|
307
|
|
May
|
|
326
|
289
|
335
|
|
June
|
|
264
|
298
|
357
|
|
July
|
|
274
|
342
|
386
|
|
August
|
|
287
|
315
|
305
|
|
September
|
268
|
334
|
335
|
298
|
|
October
|
286
|
427
|
328
|
|
|
November
|
313
|
328
|
294
|
|
3.Calls for concern. (is that right?)
Calls for concern have been captured on Datix since Sept 24. There have been 2 for ED to date.
4.formal investigations
We are unable to provide this information as this is not reliably added to datix incidents.
Also see attached document.
5.staff-on-staff allegations/concerns/complaints that have been forwarded to HR
See below Table.
Is it possible to have 1-5 broken down to monthly figures so that we could see if any trends...?
|
December 2022
|
<5
|
|
January 2023
|
<5
|
|
March 2023
|
<5
|
|
March 2024
|
<5
|
|
June 2024
|
<5
|
|
August 2024
|
<5
|
|
September 2024
|
<5
|
|
December 2024
|
<5
|
|
March 2025
|
<5
|
|
August 2025
|
<5
|
|
|
|
Please note that this information has been taken from the HR Case Tracker which does not always record where a complaint/concern originates. therefore, included all. These cases were either disciplinary cases or resolution requests and not all would have resulted in disciplinary action.
Please also note that there is no distinction on the tracker between those staff who work in ED and other parts of Urgent Care, so they are all included.
6.Pt experience survey results (Local Surveys)
NONE
7.Staff survey results
Section 21 – Information Accessible by Other Means
Under Section 21 of the Freedom of Information Act 2000, we are not obliged to provide information that is reasonably accessible to the applicant by other means. The information you have requested is already publicly available and can be accessed without making an FOI request.
You can find the relevant information at:
NHS Staff Survey 2024 Breakdown Report
8.FFT results?
Section 21 – Information Accessible by Other Means
Under Section 21 of the Freedom of Information Act 2000, we are not obliged to provide information that is reasonably accessible to the applicant by other means. The information you have requested is already publicly available and can be accessed without making an FOI request.
You can find the relevant information at:
https://www.england.nhs.uk/fft/friends-and-family-test-data/
