Award Title

Description / Criteria

Open to

Clinical Worker of the Year

The nominee will demonstrate high quality, personalised patient care and passion and commitment to their role, work effectively with their team and with relatives/carers, and embrace learning and development.

All staff, of whatever grade, in frontline patient roles

Behaviour expectations

The nominee will display the following key EXCELLENCE behaviours:

• Have a ‘can do’ attitude and are willing to go the extra mile for patients and colleagues
• Work with patients, community and colleagues to ensure we are able to meet their expectations

Non-Clinical Worker of the Year

The nominee will work hard to deliver above expectations for patients, colleagues and commissioners. They will work effectively with their team and across teams to overcome problems and realise positive customer/patient outcomes, and embrace learning and development.

All staff, of whatever grade, in admin., management and other support/ non-clinical roles

Behaviour expectations

The nominee will display the following key EXCELLENCE behaviours:

• Have a ‘can do’ attitude and are willing to go the extra mile for patients and colleagues
• Work with patients, community and colleagues to ensure we are able to meet their expectations

Compassionate Care Award

This category is open to anyone in a front-line role with patients, whatever their occupation or grade.  The nominee will have consistently reflected compassionate care with patients and their families.

All staff in frontline roles

Behaviour expectations

The nominee will display the following key BUILDING TRUST and RESPECT behaviours:

• Compassionate, inclusive, caring and empathetic towards colleagues, patients and their families
• Respectful and considerate in language and action

Rising Star

For an individual new to their role who has made a significant impact upon their workplace, through enthusiasm, embracing the Trust’s values and positively engaging with patients and their colleagues.

Individuals new to their role since 1 April 2020

Behaviour expectations

The nominee will display the following key EXCELLENCE behaviours:

• Take responsibility for developing your own skills for the future
• Positive, polite, professional and friendly approach to all colleagues, patients and visitors to our Trust

Role Model of the Year

This award will be given to an individual who has enabled their team/service/department to achieve their goals by acting as an exemplary role model.  The nominee will have set high standards and values and championed these whilst encouraging and enabling others to do the same.

All staff

Behaviour expectations

The nominee will display the following key WORKING TOGETHER behaviours:

• Celebrate team successes and create a positive team spirit
• Share skills and knowledge to strengthen your team and improve our services

Leadership Award

Reflecting exemplary leadership practices, the nominee will model, inspire, challenge, enable and encourage their team in order to achieve individual, team and service goals.  They will strive to continuously improve their areas of responsibility, manage change effectively, and act with courage, passion and integrity.

All staff in a leadership role

Behaviour expectations

The nominee will display the following key EXCELLENCE  behaviours:

• Open to, promote and drive continuous improvement by asking ‘How could we do this better?’
• Promote a culture of professionalism and excellence when dealing with others whether internal or external at all levels
• Build excitement and inspire others to invest in their own development, so that they can become the best version of themselves

Outstanding Achievement Award

This award is for an individual or team who has/have made an outstanding contribution to the organisation through e.g. demonstrating excellent patient care, supporting colleagues, going the extra mile to provide exceptional service, or implementing major significant changes effectively.  They will inspire and act as a role model to others and show commitment and dedication to the Trust.

All staff, individuals or teams

Behaviour expectations

The nominee(s) will display some or all of the following key EXCELLENCE  behaviours:

• Have a ‘can do’ attitude and are willing to go the extra mile for patients and colleagues
• Work with patients, community and colleagues to ensure we are able to meet their expectations
• Plan and anticipate changes in working practices and don’t just do things the way they have always been done
• Promote an agile and flexible working culture of innovation and creativity, encourage new ways of thinking, and eliminate barriers

Quality, Innovation and Research Award

Awarded to an individual or team for ideas or suggestions that have directly improved patient care and health outcomes through quality, innovations and;/or research initiatives.  Nominees will be able to demonstrate the driving reasons for change, supporting evidence from best practice, how patients or colleagues were involved, and the difference it is making to their department and the wider Trust.

All staff, individuals or teams

Behaviour expectations

The nominee(s) will display some or all of the following key EXCELLENCE  behaviours:

Focus on solutions and not problems

Open to, promote and drive continuous improvement by asking ‘How could we do this better?’

• Recognise potential barriers or fear of change and identify ways in which these might be minimised
• Recognise and share positive outcomes and experiences
• Promote an agile and flexible working culture of innovation and creativity, encourage new ways of thinking and eliminate barriers
• Build excitement and inspire others to invest in their own development, so that they can become the best version of themselves
• Lead the transformation agenda towards using digital technologies to improve our services; ensuring full
• consideration of the diverse range of end users

Unsung Hero

This award is for a member of staff or student on placement who goes the extra mile to help colleagues, patients or visitors.  They will be someone held in high regard by their colleagues who shows consistent dedication and hard work.

All staff and students on placement

Behaviour expectations

The nominee will display the following key EXCELLENCE  behaviours:

• Have a ‘can do’ attitude and are willing to go the extra mile for patients and colleagues
• Work with patients, community and colleagues to ensure we are able to meet their expectations
• Positive, polite, professional and friendly approach to all colleagues, patients and visitors to our Trust

Volunteer of the Year

This award is for a volunteer or group of volunteers who excel in helping colleagues, patients or visitors.  They will be greatly valued by staff and fellow volunteers and provide an excellent customer service on behalf of the Trust.

All volunteers, individuals or teams

Behaviour expectations

The nominee(s)  will display the following key EXCELLENCE  behaviours:

• Have a ‘can do’ attitude and are willing to go the extra mile for patients and colleagues
• Positive, polite, professional and friendly approach to all colleagues, patients and visitors to our Trust

Clinical Team of the Year and     Non-Clinical Team of the Year (separate awards)

The team will have really made a difference and improved the quality of experience for patients and/or colleagues.  They may e.g. have brought new solutions to old problems, exceeded performance expectations or set a new standard of excellence for customer service.

For all teams

Behaviour expectations

The nominee(s)  will display some or all of the following key EXCELLENCE  behaviours:

• Work with patients, community and colleagues to ensure we are able to meet their expectations
• Focus on solutions and not problems
• Plan and anticipate changes in working practices and don’t just do things the way they have always been done
• Promote a culture of professionalism and excellence when dealing with others whether internal or external at all levels
• Recognise the need for agile and flexible responses to challenges and barriers
• Lead and enable teams to shift from ‘firefighting’ to ‘process improver’

Patient’s Choice

Nominations are invited from members of the public for individual members of staff or  teams who have made a significant and memorable difference to the lives and experience of patients and their families in outpatient, inpatient or community settings, during the last 12 month period. 

All staff and teams

Behaviour expectations

The nominee will display the following key EXCELLENCE  behaviours:

• Have a ‘can do’ attitude and are willing to go the extra mile for patients and colleagues
• Work with patients, community and colleagues to ensure we are able to meet their expectations
• Positive, polite, professional and friendly approach to all colleagues, patients and visitors to our Trust

Inclusivity Award

This award is for anyone who has shown great leadership to improve inclusion within the trust and has made a difference to colleagues,  patients or both and has demonstrated an understanding and value of the diversity of our colleagues / patients to ensure that they have a sense of belonging and identity within ELHT

For all colleagues, individuals or teams

Behaviour expectations

The nominee will display the following range of behaviours:

• Lead a culture of honesty, respect, fairness and trust by being inclusive in approach – recognise and celebrate the diversity and individual talents of your colleagues
• Create an inclusive environment which values and celebrates diversity and encourages colleagues to freely and openly share their thoughts and opinions
• Show a role models integrity; be seen as an inspirational figurehead by colleagues and stakeholders